Why You Should Consider Offering Virtual Care

Jul 02, 2019

Here at OnCall Health, our main goal is to offer a simple, reliable, and secure solution to improve relationships between providers and their clients.

Virtual care is a rapidly growing technology that is being adopted by exponentially more providers of health-related services every year.

According to a recent Cisco global survey, 74% of patients are comfortable or even prefer virtual care appointments over in-person interactions.

While computer-mediated health care and e-therapy have been steadily expanding since the late 90’s, many providers, organizations, and clients have been hesitant to embrace online access, and all the benefits that come with it.

Let’s take a look at some of the benefits of virtual care and how providers leverage the OnCall Health platform to deliver services to those who may not otherwise have access to it.


Since many providers are eager to work with clients that might be far away, using remote virtual care technology like OnCall Health allows them to operate without geographic limitations. In addition, larger practices comprising of multiple providers, are also able to curate and offer services across multiple regions and jurisdictions. This enables them to draw from the experience and expertise that you might not find at a local level.

Providers are also able to deliver services to clients who might not otherwise be able to travel to their appointments, such as individuals living in remote or rural areas, or those unable to leave their home due to medical conditions. Clients are able to conduct secure video, phone and messaging sessions from the comfort of their home, without the time and expense involved in attending appointments.

A recent Harvard study showed that on average, clients spent a total of 121 minutes per session on in-person appointments, with the time involved in actually meeting with their provider amounting to a small percentage of that. In addition, the average cost in many cases was close to or even more than the cost of the session itself!

Client Engagement and Outcomes

Virtual care also increases client engagement, which in turn leads to improved outcomes. This is a definite win-win situation, as clients receive the same therapeutic benefits in a much more convenient way than with traditional services.

The accessibility of virtual care empowers clients to reach out with questions, report early warning signs or acute issues, and request appointments in a timely and effective manner.

Since most providers are focused on ensuring their services are accessible but also highly effective and valuable for their clients, developing a practice incorporating virtual care is a no-brainer. In fact, virtual therapy has been shown to be as effective or better than traditional approaches.

Better Quality of Care

Closely tied to improved client engagement and outcomes, online access has also been proven to increase the quality of care and services received. Allowing providers to incorporate a flexible client-friendly framework for practice is a major benefit of virtual care. This is often in stark contrast to traditional appointments and services. A recent study has demonstrated that clients accessing remote virtual care services scored significantly lower for depression, anxiety and stress.

There is something to be said regarding supporting users of virtual care technology to make sure their experience is as smooth and straightforward as possible. Since users will have varying levels of comfort and experience using digital technology, it is important to partner with a technology solution that includes robust, personalized support for both providers and their clients. OnCall Health, for example, offers a full suite of support services which are made available to every provider they work with, and their clients. From tech assistance, to business development advice, to ‘customer success’ collaboration, OnCall strives to ensure that each and  every user of their platform is able to enjoy a seamless online virtual care experience.

Topics: Industry News