Product Update: Introducing Analytics

Aug 09, 2019

We are excited to introduce analytics, a useful tool for tracking your appointments as a provider, or to track all clinical sessions as an administrator.

Note: if you currently do not have Analytics and are interested in adding it to your account, please contact your Account Manager today at 1-(888)-687-9288 ext.1 or let us know here.

With Analytics you can now:

  • Get a visual summary of all activities that are taking place within your organization in OnCall
  • View appointment statistics regarding: provider stats, billing information, appointment booking stats, and much more!
  • Track the number of forms and files that are being shared between providers and patients

Read on to learn more about Analytics!

Analytics Dashboard Overview

The analytics dashboard displays a general overview of important data points which are updated live. This is a great way to get a high level understanding of the number of appointments, total billed, booking requests received, forms assigned and forms uploaded.  Clicking on the individual metrics will bring you to a comprehensive graph or chart with corresponding information.

Custom Date Range

View your activities for your desired time period. Filter to view information from the Last 7 Days, Last 14 days, Last Month, Last 6 Months or set your own custom dates.

Scheduled Appointments

Under scheduled appointments, you will find data organized by appointment completion, individual provider stats and appointment type (video, phone or in person). If you are involved in more than one division (practice), you'll also see the number of appointments you've carried out in each division.

Completion Status

This graph shows the completion status of all appointments that were held during your selected time period.

By Provider

Which providers have the highest appointment volume? Search for this piece of data over time with colour coded provider blocks.

By Type

See how many appointment types were completed by video, in-person or over phone, and when.

By Division (for select accounts only)

If you are a member of multiple divisions or a coordinator, this graph shows the activity took place in all of the divisions you are a member of.

Billed Appointments

By charge type 

Billed appointments display the total billed per appointment status all in one place. This graph reflects the appointment charged by: Complete, Incomplete and No-Show.

Booking Requests

Note: These metrics are only available for accounts with a Booking Page. 

Booking requests show how many of your appointment products (ie. products from your booking page) were booked during your selected date range.

By Request Status 

By Request Status indicates how many appointments were accepted, denied and remain pending during the set date range.

Forms Assigned

Note: These metrics are only available for accounts with Interactive Forms.

Wondering which forms are being assigned and by who? You can see how many forms were assigned by: Provider, Type, Completion Status and Division (if applicable).

Uploaded Files

Stay up to date with the information that is being shared between you and your patients. View the number of files that were uploaded by providers and patients for their appointments.

If you have any questions about Analytics or are interested in adding it to your account, please contact your Account Manager today today at 1-(888)-687-9288 ext.1 or at 

Founded in 2016, OnCall is a PHIPA, PIPEDA, and HIPAA compliant virtual care software available for installation across all devices and systems. OnCall recently raised $2M CAD in a seed round and continues to add exciting new features to the platform.

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Topics: OnCall Updates